Terms of Service

Ordering 
Orders can be completed through direct through or website or eBay shop. Once we have received your order you will be sent a confirmation e-mail and you will be deemed to have agreed to and are bound by these Terms.
Payments 
We accept all major credit/debit cards via World Pay; however we do not except American Express through our merchant system but American Express can be used as a payment method through PayPal. We offer additional payment methods including Google Checkout and PayPal. All prices quoted include VAT, unless they are VAT exempt. If the credit card details you enter are queried by your credit card company or yourself, we will pass any fee on to you and it will be automatically deducted from your credit/debit card or payment method used.
Delivery 
We aim to dispatch your order within 24 hours, please not that sometimes delays can occur which can result in a delayed dispatch time. We aim to get the order to you within 7 working days but some items can take longer especially at busy times of the year. If we anticipate a delay in dispatch or delivery, we will endeavour to inform you by email, phone or post and give you the options to cancel or obtain a refund at all times. 
Stock 
We endeavour to ensure the appropriate checks are taken to ensure that the stock levels of our own and our suppliers are as accurate as possible. However, on occasions certain products may be unavailable. If this occurs we will inform you by e-mail or telephone to give alternate choices otherwise a refund will be given. Though we will endeavour that all prices and descriptions are accurate errors may occur. We reserve the right to change any price at which we offer goods or services. We shall have no liability for any such changes or errors and are not bound to fulfil orders at old or erroneous prices. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund. If we discover an error in a description we will advise you about it as soon as possible. However, every care has been made to describe items as accurately as possible, but minor variations may occur in colour, texture, shade or general appearance from that shown on our website/eBay. If a product is dispatched to the customer from our suppliers on behalf of us and the item is out of stock, discontinued or the supplier declines an order, we will notify the customer as soon as possible and refund the full amount to the customer.
Privacy & Cookies’
Blyme is totally committed to protecting your privacy. We comply lawfully with the principles in accordance with the Data Protection Act 1998, only collect information in order to process your order and to tailor your visit with our website to be as relevant to you as possible. Your information will only be shared to other parties that are involved in the fulfilment of your order.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
• analysing anonymised data to help us understand how people interact with Blyme  so we can make them better

This website uses Google Analytics to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Returns 
Whilst we are completely confident you will be very happy with your purchases, if you are not satisfied you may return your item(s) within 14 working days after the date of delivery at the customer’s own cost, unless agreed by Blyme to cover the cost of returning the item. On receipt of the goods, unused and in its original packaging a full refund or exchange will be offered. This right must be exercised by the customer and not the recipient of the goods. We would advise that you use recorded delivery for returning goods as we cannot be held responsible for returned goods that fail to reach us. These clauses will not affect your statutory rights.
Exchanges
Whilst we are completely confident you will be very happy with your purchases, an item may be may be too small or too big, or a different colour may be required. You may exchange you item(s) purchased from us within 14 working days after the delivery date, returning the item to us will be at the customer’s own cost, unless agreed by Blyme to cover the cost of returning the item. On receipt of the goods, unused and in its original packaging, we will exchange the item(s) for the desired item(s); additional charges may apply if the desired products are in total a higher value. If a customer from outside the UK wishes to exchange a product, the customer will have to return the item to us at their own cost and pay an additional shipping charge (depending on item and quantity) to receive the desired exchange product(s); additional charges may apply if the desired products are in total a higher value. This right must be exercised by the customer and not the recipient of the goods. We would advise that you use recorded delivery for returning goods as we cannot be held responsible for returned goods that fail to reach us. These clauses will not affect your statutory rights.
Customer Care 
If you are not satisfied with our service, please contact us by e-mail and your complaint will be investigated and resolved with immediately.
e-mail: customerservice@blyme.co.uk