FAQsBelow are a few commonly asked questions. Can't find the answer to your question? Please contact us, we're happy to help.
How do I find what I’m looking for?
There are two key ways to browse and search our product catalogue.
Our products are all categorised to make searching a little easier. Browse by audience / range (for example adult, children, teens, etc) or by theme or style (Halloween, Christmas, Peaky Blinders, David Walliams, etc). You can also find related products at the bottom of each product page.
Type what you're looking for into our search bar to quickly find what you’re looking for.
Remember to check your spelling if your search term returns unexpected results.
How do I know if an item is in stock?
Our website is constantly updated with stock availability. You will be able to view stock levels of your chosen item on the product page. We also check stock when you place your order. In the event of a system error during ordering, you will be contacted by a Customer Service Advisor.
I’m unsure what size to order
Whilst we do our best to ensure all our costumes are true to size, like many high street retailers, you may find that sizes differ slightly between the brands we stock. If you're between sizes, we recommend you order a size larger. You can view our sizing guide on each product page. If you would like to know more detailed information such as the length of a costume, please contact us, we're happy to help.